ServiceNow Consultants with proven experience
We enable businesses to automate their processes and services by bringing all departments within the organization to one common platform. This brings together IT strategy, design, transition and operation on a powerfully simple cloud platform, all this with the implementation of ServiceNow. From deploying new ServiceNow implementations and building custom applications to integrating with other platforms such as Google and Salesforce, our ServiceNow solution architects can help you expand the functionality of your ServiceNow implementation to help meet your business needs.
With IT service management, as the new approach, Our ServiceNow Consultants help you to focus on people, process, and technology for relationship-focused IT services.
Requirement Mapping
align internal processes with servicenow
Implementation
configure and deploy
Custom Development
make it your own
How can OCDLab help?
Requirement Mapping
To ensure that your enterprise’s important and significant processes are integrated into your ServiceNow implementation, our experts guide you through demonstrations on functionality, capabilities and best practices. This step helps you to align internal processes and workflows with those of ServiceNow.
Subsequent to the basic ServiceNow implementation, we help you to explore enhancements and potential future deployments that can leverage all of the applications, features and functionalities that are included in the ServiceNow platform, better.
Implementation and Management
Our expert guidance makes it easy to automate processes to improve operational efficiencies and speed time-to-value. OCDLab can help you configure and optimize ServiceNow to automate complex tasks and multi-step processes reliably and with best practices.
We will help you to Increase Performance, improve IT operational efficiencies, decrease problem resolution time and increase service availability through automating manual, mundane, error-prone tasks to produce quick, predictable results.
End to End Solution Architecture
OCDLab extends scalable virtual and on-site managed services, consultancy, project planning, architecture and support and virtual or onsite resources for staff augmentation, to enable businesses maximize their ServiceNow investment. Our services include:
- Architectural Support: This support includes the designing complex systems, integrations, multi-tenancy solutions and more.
- Developer Services: Our developer services help you configure and customize your ServiceNow instance to help you implement new applications and functional workflows.
- Virtual Admin: To augment your staff or free up your own valuable resources as needed, OCDLab can set up Virtual Admin that help you address any and all of the typical duties of a ServiceNow System Administrator
- Project Management: Leverage our experience to ensure optimal design and execution of your ServiceNow implementation.
Custom Development
OCDLab has an extensive catalog of implementation solutions developed to fit every enterprise’s unique needs. This includes Incident, Change, Problem Management, Configuration, Service Request, Service Catalogue, CMS, Knowledge, and Discovery. OCDLab offers solution development services to extend ServiceNow implementation, retooling, custom application development, and integrations.Our experts help you rapidly design custom applications to extend your ServiceNow platform and go beyond IT service management that are readily available for mobile computing and social collaboration. We combine our application development experience and the workflow capabilities expertise of the ServiceNow platform to tailor applications for unique business needs
- Improve user adoption and self-service
- Increase efficiency
- Expand and consolidate your use of ServiceNow
- Improve customer service
- Maintain control over your content
ServiceNow Enterprise Cloud Platform
Service Management
Problems, Incident, CMDB,
Catalog, Change, Work, Asset,
Human Resource, Facilities
Operation Management
Discovery, Config Automation,
Orchestration, Cloud
Provisioning, Events
Business Management
Governance, Vendors, Resources, Cost, Demand, Projects,
Analysis
Custom Apps
SDLC, App Creator,
Service, Creator, Professional
Creator, Citizen Creator
Why OCDLab?
ServiceNow is built to be a productivity tool for all types of business users, service desk staff, application developers, IT finance, IT operations and business leads. We help organizations with planning, implementation and management along with custom development for the tools that are not available through a standard ServiceNow implementation. This allows for better control of how to best allocate resources and design the process flow of those services.
OCDLab has developed a variety of service management solutions to help you implement and extend ServiceNow in areas outside of IT, including:
- HR: On-boarding and off-boarding, case management, policy management, appraisals.
- Facilities: Operations, service requests, asset management.
- Legal: Work distribution, improve accountability, increase visibility into request status.
- Retail: On- and off-boarding, inventory, store management, workflows and vendor management.
- Education: Students and faculty management, centralize support and streamlining maintenance workflows.
