With IT service management, as the new approach, OCDLab helps you to focus on people, process and technology in response to demands from staff and customers for relationship-focused IT services.
We enable businesses to automate their IT services, creating a single system of record for all IT processes within the organization. This brings together IT strategy, design, transition and operation on a powerfully simple cloud platform, all this with the implementation of ServiceNow. From deploying new ServiceNow applications and building custom applications to integrating with other platforms such as Google and Salesforce, our experts can help you expand the functionality of your ServiceNow solution to help meet your business needs.
align internal processes with servicenow
configure and deploy
make it your own
HOW CAN OCDLAB HELP?
Subsequent to the basic ServiceNow implementation, we help you to explore enhancements and potential future deployments that can leverage all of the applications, features and functionalities that are included in the ServiceNow platform, better.
We will help you to Increase Performance, improve IT operational efficiencies, decrease problem resolution time and increase service availability through automating manual, mundane, error-prone tasks to produce quick, predictable results.
- Architectural Support: This support includes the designing complex systems, integrations, multi-tenancy solutions and more.
- Developer Services: Our developer services help you configure and customize your ServiceNow instance to help you implement new applications and functional workflows.
- Virtual Admin: To augment your staff or free up your own valuable resources as needed, OCDLab can set up Virtual Admin that help you address any and all of the typical duties of a ServiceNow System Administrator
- Project Management: Leverage our experience to ensure optimal design and execution of your ServiceNow implementation.
Our experts help you rapidly design custom applications to extend your ServiceNow platform and go beyond IT service management that are readily available for mobile computing and social collaboration. We combine our application development experience and the workflow capabilities expertise of the ServiceNow platform to tailor applications for unique business needs
- Improve user adoption and self-service
- Increase efficiency
- Expand and consolidate your use of ServiceNow
- Improve customer service
- Maintain control over your content
SERVICENOW ENTERPRISE CLOUD PLATFORM
Problems, Incident, CMDB,
Catalog, Change, Work, Asset,
Human Resource, Facilities
Discovery, Config Automation,
Governance, Vendors, Resources, Cost, Demand, Projects,
SDLC, App Creator,
Service, Creator, Professional
Creator, Citizen Creator
WHAT STANDS US APART
ServiceNow is built to be a productivity tool for all types of business users, service desk staff, application developers, IT finance, IT operations and business leads. We help organizations with planning, implementation and management along with custom development for the tools that are not available through a standard ServiceNow implementation. This allows for better control of how to best allocate resources and design the process flow of those services.
OCDLab has developed a variety of service management solutions to help you implement and extend ServiceNow in areas outside of IT, including:
- HR: On-boarding and off-boarding, case management, policy management, appraisals.
- Facilities: Operations, service requests, asset management.
- Legal: Work distribution, improve accountability, increase visibility into request status.
- Retail: On- and off-boarding, inventory, store management, workflows and vendor management.
- Education: Students and faculty management, centralize support and streamlining maintenance workflows.