Orange County, CA
+1 (949) 870-9204

SERVICENOW

ServiceNow is the new directive for all smart enterprises today. Servicenow addresses the entire service domains of any modern business including IT, human resources, facilities, field service and more...

Limited ability to see, track, and report service requests has been failing businesses to deliver strategic and corporate goals. With Service Now, teams can scale resources, improve maintenance cycles, align services, and demonstrate impact to the business. ServiceNow is changing how people work by emphasizing the importance of service delivery in the day-to-day workplace.

With IT service management, as the new approach, OCDLab helps you to focus on people, process and technology in response to demands from staff and customers for relationship-focused IT services.

We enable businesses to automate their IT services, creating a single system of record for all IT processes within the organization. This brings together IT strategy, design, transition and operation on a powerfully simple cloud platform, all this with the implementation of ServiceNow. From deploying new ServiceNow applications and building custom applications to integrating with other platforms such as Google and Salesforce, our experts can help you expand the functionality of your ServiceNow solution to help meet your business needs.

requirementmapping

REQUIREMENT MAPPING

align internal processes with servicenow
implementation

IMPLEMENTATION

configure and deploy
customdevelopment

CUSTOM DEVELOPMENT

make it your own

HOW CAN OCDLAB HELP?

To ensure that your enterprise’s important and significant processes are integrated into your ServiceNow implementation, our experts guide you through demonstrations on functionality, capabilities and best practices. This step helps you to align internal processes and workflows with those of ServiceNow.

Subsequent to the basic ServiceNow implementation, we help you to explore enhancements and potential future deployments that can leverage all of the applications, features and functionalities that are included in the ServiceNow platform, better.

Our expert guidance makes it easy to automate processes to improve operational efficiencies and speed time-to-value. OCDLab can help you configure and optimize ServiceNow to automate complex tasks and multi-step processes reliably and with best practices.
We will help you to Increase Performance, improve IT operational efficiencies, decrease problem resolution time and increase service availability through automating manual, mundane, error-prone tasks to produce quick, predictable results.

OCDLab extends scalable virtual and on-site managed services, consultancy, project planning, architecture and support and virtual or onsite resources for staff augmentation, to enable businesses maximize their ServiceNow investment. Our services include:

  • Architectural Support: This support includes the designing complex systems, integrations, multi-tenancy solutions and more.
  • Developer Services: Our developer services help you configure and customize your ServiceNow instance to help you implement new applications and functional workflows.
  • Virtual Admin: To augment your staff or free up your own valuable resources as needed, OCDLab can set up Virtual Admin that help you address any and all of the typical duties of a ServiceNow System Administrator
  • Project Management: Leverage our experience to ensure optimal design and execution of your ServiceNow implementation.

OCDLab has an extensive catalogue of implementation solutions developed to fit every enterprise’s unique needs. This includes Incident, Change, Problem Management, Configuration, Service Request, Service Catalogue, CMS, Knowledge and Discovery. OCDLab offers solution development services to extend ServiceNow implementation, retooling, custom application development and integrations.
Our experts help you rapidly design custom applications to extend your ServiceNow platform and go beyond IT service management that are readily available for mobile computing and social collaboration. We combine our application development experience and the workflow capabilities expertise of the ServiceNow platform to tailor applications for unique business needs

  • Improve user adoption and self-service
  • Increase efficiency
  • Expand and consolidate your use of ServiceNow
  • Improve customer service
  • Maintain control over your content

SERVICENOW ENTERPRISE CLOUD PLATFORM

service-management
SERVICE MANAGEMENT

Problems, Incident, CMDB,
Catalog, Change, Work, Asset,
Human Resource, Facilities

operation-management
OPERATION MANAGEMENT

Discovery, Config Automation,
Orchestration, Cloud
Provisioning, Events

business-management
BUSINESS MANAGEMENT

Governance, Vendors, Resources, Cost, Demand, Projects,
Analysis

customapps
CUSTOM APPS

SDLC, App Creator,
Service, Creator, Professional
Creator, Citizen Creator

WHAT STANDS US APART

ServiceNow is built to be a productivity tool for all types of business users, service desk staff, application developers, IT finance, IT operations and business leads. We help organizations with planning, implementation and management along with custom development for the tools that are not available through a standard ServiceNow implementation. This allows for better control of how to best allocate resources and design the process flow of those services.

OCDLab has developed a variety of service management solutions to help you implement and extend ServiceNow in areas outside of IT, including:

  • HR: On-boarding and off-boarding, case management, policy management, appraisals.
  • Facilities: Operations, service requests, asset management.
  • Legal: Work distribution, improve accountability, increase visibility into request status.
  • Retail: On- and off-boarding, inventory, store management, workflows and vendor management.
  • Education: Students and faculty management, centralize support and streamlining maintenance workflows.