Orange County, CA
+1 (949) 870-9204

ZENDESK

Zendesk is an intuitive and scalable helpdesk platform for quick and efficient interaction between businesses and customers.

Businesses are built and thrive on relationships. Zendesk helps organisations extend a great customer experience, and build customer relationships that are more meaningful, personal, and productive.

Zendesk streamlines your support with time-saving tools and helps you get directly to what matters most — better customer service extend-ability.

Zendesk can be configured to contact customers automatically, collect feedback once a support ticket has been solved. Customers can access live chat with support staff via a web front end which can be designed to include forums and a knowledge base.

We can collaborate with you to understand your current systems and processes. As a Zendesk solution provider, OCDLab can put forward strategies on how Zendesk can help you customers servicing.

support

SUPPORT

email, web, social, phone, or chat.
service

SELF SERVICE

for those who want to help themselves
analytics

ANALYTICS

data and insights

HOW CAN OCDLAB HELP?

  • Help you set-up the perfect Zendesk for your enterprise requirements by executing your customer service strategy.
  • Configure Zendesk to fit your business.
  • Integrate your website and your existing customer base with Zendesk through remote authentication, via the Zendesk API, Google Apps integration, Salesforce Integration Single Sign-On and much more.
  • Zendesk customization services — custom modules, fonts, colors and logos, so that it can look like an extension of your existing website.
  • Migration from legacy software.
  • 24/7 Support for you and your team, should you encounter any challenges.

TOOLS FOR BUSINESSES OF ALL SIZES – AT ANY STAGE

ticketing
TICKETING
help_center
HELP CENTER
live_chat
LIVE CHAT
voice_support
VOICE SUPPORT
integration
INTEGRATION

A PLATFORM THAT CONNECTS AND EXTENDS

Zendesk is designed to be flexible because no two businesses are alike. Zendesk is open and extendable to allow enterprises to integrate with the best of breed applications they already use.

  • Select from over 350+ existing apps and integrations that plug directly into Zendesk.
  • Build powerful products within or on top of your Zendesk using our APIs, Apps, and mobile and chat SDKs.
cisco
microsoftimg
jira
salesforce
genesys
avaya
adobe