Can Bots replace call centers and IVR?
Last night I had a nightmare where an eerie voice was dictating me to press 0 for some weird crap, 1 for something even more bizarre and what not. Yeah, the good old, not-so-Intelligent Voice Response (IVR) systems. The good news is, these IVRs might soon become a thing of the past, as smart voice bots equipped with artificial intelligence (AI) start revolutionizing customer services across various business sectors.
Problems with IVR
Make way for bots
Advanced Voice Bots
Why should you care?
Will Bots Replace IVR?
Should you consider a Bot for your business
The short answer is, it depends. Every business has different operational challenges, and as one size doesn’t fit all, there can’t be a generic answer to this question. Book a free consultation with our bot development experts to find out if a bot is a good fit for your business or you are better off with an old-fashioned contact center or IVR.